 Accessing Service
The programs offered at East Metro Youth Services (EMYS) are voluntary. The decision to participate is yours. We will not do anything without your knowledge and consent. Adolescents and young adults can request and receive counselling on their own, but parental involvement is always encouraged. Please refer to our Privacy and Confidentiality at EMYS in our Who We Are section of our website for more information about your right to confidentiality.
Hours
Monday to Thursday 9:00 am to 8:00 pm
Friday 9:00 am to 5:00 pm
You can reach us at:
1200 Markham Road, Suite 200
Scarborough, Ontario
M1H 3C3
Tel: 416-438-3697
Fax: 416-438-7424
Email: emys@emys.on.ca
www.emys.on.ca
In the Event of an Emergency You May Contact:
Kids Help Phone
www.kidshelpphone.ca/en/
1-800-668-6868
The Scarborough Hospital – Grace Campus
www.tsh.to
416-495-2550
The Scarborough Hospital – General Campus
www.tsh.to
416-431-8181
The Scarborough Mobile Crisis Number
416-495-2891
Rouge Valley Health System Emergency Department
www.rougevalley.ca
416-281-7270
Toronto East General Hospital
www.uhn.ca/tgh
416-340-3946
HEYY - Hearing Every Youth through Youth
416-423-4399
Youthdale Mobile Crisis
(up to age 16 years)
www.youthdale.ca
416-363-9990
CMHA - East Metro Connections
(16 to 23 years)
www.toronto.cmha.ca
416-289-6285
Ontario Regional Poison Information Centre in Toronto
www.sickkids.ca/poisoninformationcentre
416-813-5900
Distress Centres of Toronto
www.torontodistresscentre.com
416-408-4357
To access any of our services, call our main number and ask to speak to an Access worker. Dial 416-438-3697.
Our Access workers receive calls directly from youth and parents. They also receive referrals from schools, hospitals, correctional services, family physicians, Children’s Aid Societies etc.
The Access worker will ask you questions in order to better understand your situation and needs. The Access worker will also provide telephone support during times of crisis and refer the client to the appropriate East Metro Youth Services program.
If another organization seems more appropriate, the Access worker will make a recommendation and help you connect to that other organization.
If you are a parent or a youth and an EMYS service seems appropriate for you, the Access worker will then interview you further. This is usually done over the telephone, but if you’d prefer to do it in person, that can also be arranged.
The interviews are standardized interviews conducted at all children’s mental health centres. They help us to get a better and more detailed sense of your situation.
The youth interview takes about ten minutes. The parent interview takes about half an hour.
If you are a youth, you don’t have to involve your parents in your treatment at EMYS. However, we encourage you to do so. Please turn to the “Things You Need to Know” section of this website for information about confidentiality and consent.
Depending on the program that you need, the Access worker will then either make an appointment for you or put you on the waiting list.
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